Privacy Policy
MV Media House Pty Ltd (ABN 91 703 366 536) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Who We Are
MV Media House Pty Ltd is a marketing and media services business based in Melbourne VIC, operating the website mvmediahouse.online. We are the "app entity" under the Privacy Act 1988 (Cth) and are bound by the Australian Privacy Principles.
2. Information We Collect
We may collect the following personal information when you contact us or request a quote:
- Your name
- Your email address
- Your business name and business details
- Your location (such as suburb or state)
- Details of your enquiry, project or service requirements
- Website usage data collected via analytics tools, such as pages visited and approximate location derived from your IP address
We only collect personal information that is reasonably necessary for one or more of our functions or activities, in line with APP 3.
3. How We Collect Information
We collect personal information directly from you when you:
- Complete a form on our website, including our quote request form
- Send us an email at ceo@mvmediahouse.online
- Communicate with us about our marketing and media services
We may also collect information automatically through cookies and analytics software when you browse our website. You can adjust your browser settings to refuse cookies, though some parts of the site may not function fully as a result.
4. Why We Use Your Information
We use the personal information we collect for purposes including:
- Responding to enquiries and providing quotes
- Delivering marketing and media services to our clients
- Managing our business relationship with you
- Improving our website and services
- Complying with legal and regulatory obligations
5. Disclosure of Information
We do not sell or rent your personal information. We may disclose personal information to:
- Service providers who assist us with hosting, email delivery, analytics or payment processing, under confidentiality obligations
- Professional advisers such as accountants or legal advisers where necessary
- Government agencies or regulators where required or authorised by law
Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles, as required by APP 8.
6. Security of Your Information
We take reasonable steps, consistent with APP 11, to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes technical and organisational safeguards such as secure storage systems, access controls and encrypted communications. When information is no longer needed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
7. Access and Correction
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete or misleading. To make a request, please email us at ceo@mvmediahouse.online. We will respond within a reasonable timeframe and may ask you to verify your identity before providing access.
8. Direct Marketing
We may use your contact details to send you information about our services where you have consented or where it is otherwise permitted under APP 7. Every marketing email we send will include an opt-out mechanism, and you may also ask us at any time to stop sending you marketing communications by emailing ceo@mvmediahouse.online.
9. Anonymity and Pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we may need identifying information to provide a quote or deliver services to you.
10. Cookies and Analytics
Our website may use cookies and third-party analytics tools to understand how visitors use the site and to improve the user experience. The information gathered is generally non-identifying, but in aggregate may include device details, browser type and pages visited.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party website you visit.
12. Complaints
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us first so we can address your concerns:
Email: ceo@mvmediahouse.online
We will acknowledge your complaint and aim to resolve it promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page.
14. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
MV Media House Pty Ltd
ABN 91 703 366 536
Melbourne VIC
Email: ceo@mvmediahouse.online
Website: https://mvmediahouse.online